Customer Services

Our Daily Dispatch Service

All items are dispatched same working day (Mon-Fri) for orders received up to 1pm unless advised during the order process. Look out for the following message underneath the item in the shopping basket * IMPORTANT! Dispatch will be delayed by 1-3 weeks as 1 or more items need to be restocked. Please contact us if more detailed info required. You can still place your order if you see this message, but expect a delay in line with the timescale advised.   

 

Special Arrangements for Holiday Period December 2016 / January 2017 - Orders By 1pm

For our UK free 3-5 delivery option, book by 1pm on Thurs 17th December to ensure the parcel arrives by Xmas. We normally (but not always) use myHermes when free delivery is selected. They will be delivering up to and including Xmas Eve, signatures are required.

 

UK last posting dates before Xmas - you can select and pay for one of these services at checkout. Orders by 1pm

Custom Orders - Fri 18th Nov

MyHermes Courier - Fri 16th Dec

Royal Mail 2nd Class Signed For - Mon 19th Dec

Royal Mail 1st Class Signed For - Tues 20th Dec

Royal Mail Special Delivery - Thurs 22nd Dec

 

International Tracked and/or Signed last posting dates

Eastern Europe & Asia  - Wed 7th Dec

Australia, New Zealand & Greece  - Fri 9th Dec

Western Europe - Wed 14th Dec

Canada & USA - Thurs 15 Dec

Ireland - Fri 16 Dec

 

 

Is My Item In Stock?

We aim to keep most standard (non-customised) items in stock at all times. Every week we restock higher turnover items and ship in custom & unusual orders on demand from our suppliers. New supplies arrive in on a weekly basis to ensure that any delay is kept to a minimum. Should your item be subject to a delay, we will follow up your order with advice at the earliest possible time.

 

Shipping Fees

Shipping fees are automatically calculated based on the weight and destination of the order. To find out the cost, simply add the items you wish to purchase to your cart and use the Delivery Estimate tool on the shopping cart page. Postage is always recorded so your order will require a signature on receipt.

Standard Items:

Exchanges will be accepted on the condition that items have only been worn to test for good fit and they are in a perfect condition. Shoes should only be tried on a clean carpeted surface for long enough to determine whether they are a good fit. All returns must be in an identical condition to which they were supplied by us and a completed returns document enclosed. 

All returns must be sent back to us within 10 days of receipt. We do not pay for return post and cannot be held responsible for any goods that may be mislaid during return. There will be no additional postage charge for sending out a replacement.

 

Special Arrangements For Xmas Period Returns:

Purchase your gifts with confidence! We know that many items purchased during December are Xmas presents and the recipient won't know whether the items fit until Christmas Day. Standard products purchased between 1st December and Monday 23rd December 2016 can be returned with normal terms and conditions at any time up to 10th Jan 2017.

 

Customizations:

Wherever any customizations are offered, these items are classes as a “special order” and these shoes are produced on the strength of that order and based on the specification supplied at the time the order is placed. Special Order items cannot be cancelled or returned, so it is essential that you are satisfied that all details, such as size, colour, finish and sole selection have been agreed prior to order. Special Orders are normally subject to an additional charge and a delay of 2-8 weeks. 

 

We are confident that you will be happy with your order and the service you received. However if you do require a refund for a standard item, and the returns policy has been followed, we would be happy to offer a refund. The cost of returning and appropriately insuring the goods in transit until satisfactory receipt at the company will be borne by the customer not The Swing Dance Company Limited.

 

If you do wish to return goods to us, please complete and include the returns document. Failure to include the following information may result in the refund process taking longer or in some circumstances being rejected.

  • Original Order number
  • Your name
  • Your contact details (including a daytime contact number)
  • A brief description of the goods being returned
  • A brief reason for returning the goods
  • Whether you would like a replacement or a refund

 

Goods need to be returned before a refund can be processed. Where a refund has been requested, we will credit the payment method used for your original transaction.

  • Your Right of Cancellation

    You have the right to cancel at any time up to 7 days after you receive the goods. To exercise your right of cancellation, you must give written notice to us by hand, post or through the contact us form on our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns Address Section of this page. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Once you have notified us that you are cancelling the order we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

  • Viewing Orders

    To view current or completed orders login to your account and you will be see a dashboard, your most recent orders will be displayed here but if you wish to view all your orders then click on "My Orders" on the left hand side.

  • Updating Account Information

    To update your account information login using the top menu and then click "My Account". You will then see your account page where you can update your details and addresses and view existing orders.