Is My Item In Stock?
We aim to keep most standard items in stock at all times, although supply-side issues have restricted this aim over the last year or two.
You can be confident that your item (size, colour, finish, sole spec) is in stock if you can select it on the product page.
Higher turnover items are restocked as regularly as possible. Send us a message if the item you want isn't currently available and we can let you know when it arrives in stock.
December 2023 for Christmas delivery, orders by 1pm:
- Free & 2nd Class - 18th Dec
- 1st Class - 20th Dec
- Special Delivery - 21st Dec
- North America & Western Europe - 11th Dec
- All other locations - 6th Dec
This is for guidance and we cannot guarantee timescales.
Our office is closed from 5pm on Friday 22nd Dec to 9am Weds 27th Dec
Daily Dispatch Service
Orders for items in stock that select a paid delivery service are dispatched within one working day (Mon-Fri) for orders received up to 1 pm. All orders use a tracked or signed service, tracking reference numbers are emailed after dispatch.
Free UK 3-5 Day Delivery Service
All deliveries to UK addresses can benefit from free delivery.
Using this option, even though we don't guarantee to dispatch on the same day, your delivery should reach you in 3-5 working days after you place your order.
The end delivery service may be provided by Royal Mail or any other delivery partner. All services are tracked and a tracking reference will be sent to you after dispatch.
Shipping fees are automatically calculated based on the weight of the order and destination of the order.
To find out the cost, simply add the items you wish to purchase to your cart and visit the checkout page.
Postage is always recorded so your order will require a signature on receipt.
Double Check Dispatch
All items undergo a Double Check procedure to minimise the risk of faulty or incorrect items being dispatched.
Before every pair of shoes is dispatched to you they will have been inspected twice to ensure the quality, style, size, colour, finish and sole type are correct.
Images of your order with the dispatch note are recorded on our systems. In the unfortunate case that an imperfect or incorrect item should reach you, these images are used to help us promptly resolve any claim.
When ordering items to be delivered outside of the UK we remove UK vat, but you should note that import taxes may or may not be applied by your national tax administration.
Import tax rules vary from country to country, so please check with your national tax administration to determine if import taxes may apply in your case.