Returns Information

Return Conditions

Returns for refund or exchange will be accepted on the condition that items have only been worn to test for good fit and they are in a perfect condition. Shoes should only be tried on a clean carpeted surface for long enough to determine whether they are a good fit. All returns must be in an identical condition to which they were supplied by us and a completed returns document enclosed with every order.

Returns Window

All returns must be sent back to us within 28 days of the goods being delivered. Return postage is at the customer's expense. The customer remains responsible for the item until it is received at our return address. To protect yourself against goods being mislaid during the return delivery we recommend that you used a tracked and signed service with sufficient insurance.

Dispatching Replacements

When an exchange has been requested, once we have received the returned item and any refund or additional payments have been completed, we send out the replacement items at our own expense, to the original delivery destination.

Processing Refunds

Refunds are normally processed around 24 hours after our dispatch team have processed and approved a return. Once the refund payment has been processed, the refund may take 5-7 working days to appear on your statement.

Product refunds are processed for the value of the product and not for the cost of the original postage.

Exclusions for Custom Orders

All items ordered with customizations are produced on the strength of your order, using the exact specification supplied. Therefore, Custom Order items cannot be cancelled, amended or returned for refund or exchange for any reason. If you are unsure of your size, we suggest purchasing a standard item, which can be returned for a refund before purchasing a custom order item.

Click here for more details.

Holiday Period Returns

We understand that many items purchased during November and December are seasonal presents and the recipient won't know whether the items fit until the gift is received.


Standard products purchased between 1st November and 31st December can be returned subject to normal terms and conditions at any time up to 31st January the following year.