Refunds are normally processed around 24 hours after our dispatch team have processed and approved a return. Once the refund payment has been processed, the refund may take 5-7 working days to appear on your statement.
Product refunds are processed for the value of the product and not for the cost of the original postage.
Exclusions for Custom Orders
All items ordered with customizations are produced on the strength of your order, using the exact specification supplied. Therefore, Custom Order items cannot be cancelled, amended or returned for refund or exchange for any reason. If you are unsure of your size, we suggest purchasing a standard item, which can be returned for a refund before purchasing a custom order item.
Holiday Period Returns
We understand that many items purchased during November and December are seasonal presents and the recipient won't know whether the items fit until the gift is received.
Standard products purchased between 1st November and 31st December can be returned subject to normal terms and conditions at any time up to 31st January the following year.