Bleyer Suzy Q

Returns Policy

Standard Items:

Exchanges will be accepted on the condition that items have only been worn to test for good fit and they are in a perfect condition. Shoes should only be tried on a clean carpeted surface for long enough to determine whether they are a good fit. All returns must be in an identical condition to which they were supplied by us and a completed returns document enclosed.

All returns must be sent back to us within 28 days of the goods being delivered. Payment for return postage is your responsibility. You are responsible for the item until it is received at our return address, to protect yourself against goods being mislaid during the return delivery we recommend that you used a tracked and signed service with sufficient insurance. When you request to exchange a product, once we have received your item we send out the replacement items at our own expense, to the original delivery destination.

Nov-Jan Holiday Period Returns For Standard Items:

We understand that many items purchased during November and December are seasonal presents and the recipient won’t know whether the items fit until the festive day. Purchase your gifts with confidence! Standard products purchased between 1st November and 31st December can be returned subject to normal terms and conditions at any time up to 31st Jan the following year. 

Exclusions for Custom Orders:

All items ordered with customizations are produced on the strength of your order, using the exact specification supplied. Therefore, custom Order items cannot be cancelled, amended or returned, so it is essential that you are satisfied that all details such as size, colour, finish and sole selection are correct when placing your order. Custom Orders are normally subject to an additional charge and a delay of 4-8 weeks for production.